Delivery

Questions:

1. Does it ship to my country?
2. Where the parcels are sent from?
3. Who will carry the parcels? / What will be the service?
4. How long does it take to arrive?
5. How much does the freight cost?
6. How to receive the parcels? / Anything I need to prepare?
7. Where is my parcel now? / How to track my parcel?
8. Do I need to pay a tax for the parcel? / How to avoid tax?
9. Any possibility that my parcel will be lost or damaged? / Any insurance?
10. What material will be used in package for my parcel?
11. Can I return the item for exchange?
12. Can I buy with my account and send to somebody else?
13. Can I pick up the parcel myself? Or can I ask somebody to pick up the parcel for me?

Answers:

1. Does it ship to my country?
   Yes. We send to worldwide.
2. Where the parcels are sent from?
   All from Hong Kong
3. Who will carry the parcels? / What will be the service?
   Post Office  (by default for most of the parcel). That is Hong Kong Post office and the post office in your country, Post office is the usually most economical way.
   From Post Office ,        For parcel < 2kg : 'Registered Small Air packet' will be applied.       For parcel >2kg: 'Registered Air Parcel'
   We also have UPS service. Very fast and accurate. Guarantee delivery within 3 working days to most of the countries in Europe, Asia, USA and Canada. But the freight calculation varies a lot for different zone area and weight. If you want to use UPS, please contact us before you buy.
   Customers can recommend any other courier / services (e.g. Sea Shipping / EMS from post office, Fedex, DHL etc), but all freight and handling charge should be responsible by customer themselves.
4. How long does it take to arrive?
   For Post Office:  Depends on distance and workload from the post office, shipping time varies quite a lot. Usually  to most of the countries in Europe, Asia, USA and Canada are within 2 weeks. But this is NOT guaranteed. Sometimes the post office do need a longer time for processing. There are no deadline / promise from post office. We can not speed up the post office, so please do not blame us if your parcel is not arriving within your expected time.
   For UPS, it is guaranteed service, if you want to know the detail, please email us.
5. How much does the freight cost?
   • Please click and read: Freight
6. How to receive the parcels? / Anything I need to prepare?
   • Somebody is needed to give a signature when the postman give you the parcel. Anybody is ok.
   • If the postman find nobody there, usually a piece of note paper will be left and you may need to pick up the parcel from the post office yourself.
7. Where is my parcel now? / How to track my parcel?
   • First Step: To get your tracking code!

     Method I

     Check email box. When we sent out your parcel, an email will sent to you telling you that your order status has been updated to a "Shipped" status. That email will also carry a message telling you the tracking number in the [ Comment ] part. (the code is in the format RB097XXXXXHK)

     Method II

     Visit www.ttnpp.com

     > Log In > My Account (link on top-left-hand corner)

     then you will see your order history,

     > choose the right order, click 'View' button 

     then look at the Comment part
     We will write your tracking under the comment part of your order. (the code is in the format RB097XXXXXHK)

     Tracking code will be sent/shown only after the parcels are dispatched. We need about 1-2 working day to prepare your parcel. Therefore if you can't find the code, may be we are still processing your parcel.

     If can't find the tracking code or the order is appeared as 'Processing' for a long time, please email us.

      

   • With the tracking code (RB097XXXXXHK), you can track your your parcel online from the following way:

     i) Hong Kong Post Office online tracking

     When parcels have left Hong Kong, information will be updated on Hong Kong Post office anymore. You need to track it in post office in your own country.

     ii) Post Office in your own country:

     • USPS
     • Canada Post
     • Royal Mail (UK)
     • Correos (Spain)
     • etc.

     If your post office does not provide online tracking, you can try to contact the post office directly by phone, fax or visiting the post office, give them your tracking code. They will tell you where your parcel is.
     

8. Do I need to pay a tax for the parcel? / How to avoid tax?
   • We will try our best to avoid all the tax for you.

     All parcel will be marked as "GIFT' (by default). Or upon request, any value can be declared in the custom form.

     Although most of the parcel will not have any tax  problem, there is still possibility that the custom will examine your parcel and ask you for tax. In that is the case, customers should be responsible for that. Please check the regulation with your custom carefully before you buy. We do not accept return or order canceling due to tax issue.

     In order to avoid tax, it is recommend to split large order into smaller ones and place order in separate dates.

9. Any possibility that my parcel will be lost or damaged?/ Any insurance?
   • Honestly speaking, yes there is, but possibility very low.
   • Protection for default shipping method ('Registered Small Air packet, <2kg) is 320HKD (~40USD) + postage
   • Protection for Air parcel is the actually value + postage (much saver)
10. What material will be used in package for my parcel?
    • For most of the rubber, racket, shirt etc : Envelope + String
    • For shoe: Shoe box
    • For Balls: Paper Box
    • For heavy parcels: Cardboard
11. Can I return the item for exchange?
    • No, unless we send you wrong item or quality problem.
12. Can I buy with my account and send to somebody else?
    • Yes! Sure, you can use your account to buy for a friend , for school / society etc. But please double check shipping address carefully. 
13. Can I pick up the parcel myself? Or can I ask somebody to pick up the parcel for me?
    •  Yes, if you are in Hong Kong, we can help you to arrange it. but please contact us in advance.